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16 CUSTOMER SERVICE WEEK IDEAS TO PULL YOUR CELEBRATION TOGETHER
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From customerexperienceinsight.com
Author Michele Mcgovern
Published Sep 22, 2017
Estimated Reading Time 9 mins
  • Be a hero. The service team at one manufacturing company we know picked “We are Super Heroes” as their theme for celebrating this year. Reps get Marvel coloring books for doodling that is meant to help them put stress at bay.
  • Be a TV star. At the Afni, Inc., Bowling Green, KY, contact center, managers host this original team competition one day during the special week: Dress as your favorite TV family.
  • Ready to serve. This idea works really well in 24-hour customer service operations. One center picks a theme and organizes a 24-hour potluck from midnight to midnight so fresh food keeps coming in throughout one day during Customer Service Week.
  • Reward the craziness. Leaders at another contact center plan The Red Carpet Awards every year for Customer Service Week. They roll out a plastic “red carpet” from a party store, create homemade trophies and make up awards to recognize fun things reps did throughout the year.
  • Invite your colleagues. At Glidewell Laboratories in Newport Beach, CA, the customer service team spends one day showing their appreciation for everyone else in the company who supports their efforts to help customers.
  • Hear more thanks. A manager at IDEXX Laboratories, Inc., tries to get her colleagues in other departments to extend some thanks to her customer service team.
  • Take some time off. Many organizations try to get their customer service pros out of the office together without jeopardizing service levels. One leader at Bali Co., Division of Sara Lee Intimate Apparel, puts out several notices to customers, letting them know that customer service will be a bit slower for a short time one day during Customer Service Week.
  • Hide the fun. Jamie Kenney, sales manager at S&S Worldwide, and her management team hide about 200 mustaches around the company. Employees can turn them in for raffle tickets after they find them throughout the week in places such as the refrigerator, between reports, between paper reams, in the warehouse and under the copier.
  • Write and improve. At DigiKey Corp., the manager starts the week by asking reps to write a short essay explaining what the service mission and delivering great customer service mean to them.
  • Bring in the top. One customer service team opens its department to the entire company one day during the week so reps can give tours and allow their colleagues to monitor calls, and see firsthand all the customer service department does for customers.


10 WAYS TO SHOW APPRECIATION TO YOUR CUSTOMER SERVICE …
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From forbes.com
Author Blake Morgan
Published Oct 8, 2020
Estimated Reading Time 5 mins
  • New technology. Customer service agents depend on technology to get their jobs done. When the tech is faulty or outdated, it can hinder their job performance and happiness.
  • Training and development. One of the most meaningful ways you can show appreciation is by investing in someone’s future. Expand the training and development programs at your company or pay for customer service employees to participate in outside training for their personal and professional development.
  • Open feedback. Customer service agents are the front lines of the company, but many companies don’t often ask for their feedback and suggestions. Create lines for open communication, such as a transparent town hall or online forum, for employees to share suggestions, ask questions and vent frustrations.
  • Food. The way to show appreciation is often through the stomach. Bring in treats or a meal for your employees or take them out to lunch. To make it extra personal, have executives serve the meal and give them a chance to mingle with employees.
  • Public recognition. Everyone wants to be recognized for a job well done. Public recognition takes many forms—a certificate, a prize, a post on the company intranet, etc.
  • Time off. Show you appreciate your employees by giving them a break from work. Life in the contact center can be stressful, especially with the changes and challenges of COVID-19.
  • Bonus or gift. Money talks. Customer Service Week is a great time to give employees a little something extra, either in the form of cash, a gift card or a physical gift.
  • Field trip. Take your employees out of the office for a day of teambuilding and fun. Off-site field trips can be anywhere—golfing, taking a cooking class together, rafting, ax throwing, going on a dinner cruise—the possibilities are endless.
  • Workplace celebration. The alternative to taking the celebration on the road is to have fun at the office. Do something out of the ordinary to give employees a break during their workday.
  • Written note. It’s not the flashiest option, but a heartfelt handwritten note of appreciation can be incredibly effective. Customer service can be a thankless job, but getting a personal note from a leader can make everything worth it and build connection within the company.


25+ AWESOME IDEAS FOR CELEBRATING CUSTOMER SERVICE …
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From cxservice360.com
  • Corporate Social Responsibility (CSR) This week-long event is a great time to support your community as well. For example, this time of year Christmas is almost here.
  • Office Buffet. Fuel your team (and customers) with food! Organize a surprise lunch or breakfast for your employees on any day during the week. This can be as simple as some snacks or as grand as having a full buffet.
  • Internal Customer Appreciation Day. While celebrating the customers, don’t forget your internal customers. Show your colleagues you appreciate them with a thank you card, or maybe a gift.
  • Office Olympics. The customer service week is supposed to be fun for both the employees & customers. Encourage a fun work environment to encourage team members to interact with each other, bond, have fun, and maybe win some prizes.
  • Team Puzzle Challenge. Set up a game room & give jigsaw puzzles to department heads in your organization. The challenge is for the departmental heads & their teams to work on the puzzles in the game room during their coffee or lunch breaks.
  • Office Decoration Contest. This activity is both fun and productive, plus it incorporates teamwork! Task each department with decorating their offices by themselves; the team with the best office design wins a prize.
  • Tug-of-War. Divide all employees into 2 groups. Make each group hold one end of a long, solid rope. Both groups will have to pull the rope from their respective sides.
  • Dress up/Dress down day. Pick a Dress theme and give everyone the opportunity to dress up to work on a specific day dressed according to the theme e.g.
  • Training day. Have a very senior person in the organization give a presentation on Customer Service Excellence and remind everyone of how important customers are to the success of the organization.
  • Writing Essay Competition. You can kick the week off with a competition by asking employees to write a short essay explaining the mission and purpose of your business, or an essay on what delivering great customer service means to them.


CUSTOMER SERVICE WEEK – EVERYTHING FOR YOUR CELEBRATION
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Web Customer Service Week is an international celebration of the importance of customer service and of the people who serve and support customers on a daily basis. CSWeek.com has everything you need to celebrate …
From wp.csweek.com


12 WAYS TO CELEBRATE CUSTOMER SERVICE WEEK - ACHIEVERS
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Web Sep 8, 2020 Here are 12 of my favorite ideas to celebrate Customer Service Week: 1. Think in terms of engagement Hubspot points out that “Engage” is the first part of the customer service framework. To provide …
From achievers.com


19 BEST CUSTOMER SERVICE WEEK IDEAS AND TIPS
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Web Build excitement. One to two weeks before your celebration, email Save the Date Cards to all guests. Decorate. Fill the service center with Posters, Banners, Pennants, and Balloons. Start with a kick-off breakfast. Share …
From wp.csweek.com


CUSTOMER SERVICE WEEK THEMES AND ACTIVITIES FOR ALL BUDGETS
Web Sep 15, 2011 Celebrate Customer Service Week with a Patriotic Theme. Start the week by giving every employee a United We Stand Character Pin and have managers write …
From ideas.baudville.com


WHAT IS CUSTOMER SERVICE WEEK? VIRTUAL WAYS TO CELEBRATE - ZENDESK
Web Sep 3, 2021 Customer Service Week recognizes the impact of good customer service and the hard work of the teams making those experiences happen every day. The truth …
From zendesk.com


HOW TO CELEBRATE CUSTOMER SERVICE WEEK IN 2022
Web Sep 5, 2022 Send your customer service team a SnackMagic box to truly celebrate them this week. Host an appreciation breakfast for your staff members at work or take them …
From snackmagic.com


IDEAS FOR CELEBRATING CUSTOMER SERVICE WEEK IN YOUR CALL CENTER
Web Kick off the week with delicious treats, like breakfast foods, ice cream socials, and more. See some tasty examples below: Morning treats (donuts, fruit, bagels) Site-wide …
From calabrio.com


10 REASONS WHY YOU SHOULD CELEBRATE CUSTOMER SERVICE TEAMS
Web Feb 21, 2023 Download our 5-day activity planner for Customer Service Week with ideas to celebrate your CSRs. 4. Leaders are reminded of the hard work on the front lines. …
From cooleaf.com


37 CUSTOMER APPRECIATION IDEAS THAT ARE EASY & FUN …
Web Customer Appreciation Ideas: Loyalty Programs. 1. Give customers an incentive every time they come in. 2. Offer tiered rewards. 3. Provide occasional surprise discounts or offers. …
From emailanalytics.com


26 INEXPENSIVE CUSTOMER APPRECIATION IDEAS - LIGHTSPEED
Web Mar 17, 2021 17. Throw an appreciation party. Nothing says thank you like a celebratory appreciation event dedicated to your customers. Invite both new and loyal customers. …
From lightspeedhq.com


75 FOOD SERVICE APPRECIATION WEEK IDEAS | STAFF …
Web food service appreciation week Customer Appreciation Homemade Gifts Christmas Gifts The second item I made for teacher appreciation week for under $5 is this adorable note …
From pinterest.com


CUSTOMER SERVICE WEEK: 8 IDEAS TO CELEBRATE ON A BUDGET
Web Oct 17, 2022 8 ways to celebrate Customer Service Week on a budget Team shout-outs Free food Random PTO Small, personalized gifts Handwritten thank you notes …
From zendesk.com


FOCUS ON FUN – CUSTOMER SERVICE WEEK
Web Celebration Stories and Ideas, Focus on Fun. Delta Dental of New Jersey celebrated Customer Service Week with four busy days leading up to a luncheon and pep rally on …
From wp.csweek.com


A SPEECH TO MAKE EVERYONE PROUD – CUSTOMER SERVICE WEEK
Web Celebration Stories and Ideas, Build Stronger Teams The team at Taro Pharmaceuticals began celebrating Customer Service Week four years ago and as Carol Augias tells us, …
From wp.csweek.com


7 WAYS TO CELEBRATE CUSTOMER SERVICE WEEK - MEDIUM
Web Oct 2, 2019 The celebration begins in the first part of October each year and many companies around the world participate. There are various ways to celebrate, ranging …
From chcg.medium.com


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